Lulablues Shop Guidelines
Sections:
- Handmade One of a Kind Creations
- Made to Order Items and Customization Guidelines
- Processing and Shipping Information
- Digital Patterns Delivery and Terms
- Contact Information
Celebrating handmade, one of a kind creations
At Lulablues, each piece is meticulously handcrafted, reflecting our dedication to quality, artistry, and timeless design. We continually refine our techniques to ensure every creation meets the highest standards. Each item is unique, one of a kind, and made with care using our original patterns and designs.
Made to Order Customization
All made to order items, including ready stock and sale items, are final sale. Returns, exchanges, or refunds are not available.
Every made to order listing provides clear instructions, available options, and customization choices. The design itself is fixed, and changes to the structure or pattern are not accepted. Customization is limited to color themes or selectable options only. Minimal adjustments may be applied at Lulablues’ discretion to preserve the integrity and uniqueness of each one of a kind creation specially made for you. Customers are expected to select options in accordance with the listing details.
Orders requesting custom color themes outside the options provided must be arranged in advance through our contact form or Instagram, unless otherwise specified in the listing. The contact form is the preferred and fastest channel. Orders placed without prior consultation will be fulfilled according to the selected options, regardless of any notes added at checkout. Should any discrepancies arise, a follow up email will be sent for clarification.
Creative freedom technique/style is exclusively offered through listings designated with “Mystery” in the title. Lulablues does not accommodate free design requests. All creations are original intellectual property and cannot be reproduced from customer submitted designs. Consultation requests for custom free designs may not receive a response.
Processing and Shipping
Processing times are clearly indicated at the top of each category page and in the pop-up notice when browsing the collection. Processing is an estimate and may vary by one to two weeks depending on circumstances. Shipping begins once the item is completed and carefully packaged.
Domestic shipping typically takes one to seven days after the label is purchased, with tracking information provided via email. International shipping generally requires two to three weeks, with all taxes and duties the responsibility of the customer.
Digital Patterns
Due to the nature of digital file transfers, all pattern purchases are final sale. Returns, refunds, or exchanges are not available. Patterns are delivered as PDF files, non-printable, and for personal use only. Download links are provided on the thank-you page after purchase and within the customer’s account under "Orders", Copies are sent to the email address provided at checkout along with detailed instructions.
Customers are responsible for saving these files, as Lulablues does not retain or stream content. For additional information regarding Pattern and Brand usage, please visit our Brand and Pattern Usage Policy page.
For additional information or inquiries, please contact us via our contact form or Instagram @lulabluesbyangell.