Download FAQ and Terms Of Use

 

Frequently Asked Questions (FAQ)

Q: How can I access my patterns?

A: You have two convenient options for accessing your patterns. Firstly, upon purchase, you'll receive an email containing a download link. Simply click on the link provided in the email to download your PDFs patterns directly to your device. Alternatively, you can log into your account on lulabluesbyangel.com. Once logged in, navigate to your order history or click 'My Digital Content' Located on the bottom of the page, where you'll find your purchased patterns available for download.

Q: Are there any limitations on downloading PDF files?

A: Yes, to ensure fair and responsible usage, PDF downloads are subject to a limit of three (3) downloads per file. It's important to note that PDFs are set to expire after three uses. Therefore, we strongly advise downloading and saving them to your computer or device for future reference.

Q: Can I download video content related to my patterns?

A: While video content is available for streaming through your account, direct downloading is not permitted. Our video content is designed to be accessible for streaming whenever you need it, providing you with valuable guidance and tutorials related to your patterns. Please refrain from attempting to download videos, as any such action would violate our policy.

Q: How do you ensure compliance with download limits?

A: We employ sophisticated monitoring systems to track account activity and ensure compliance with our download limits. These systems help us identify any unusual download patterns or potential abuse of download privileges. Should we detect any violations, we reserve the right to take appropriate action, including but not limited to account suspension or termination.

Q: Can I share download links with others?

A: Download links provided are intended for personal use only and should not be shared or redistributed under any circumstances. Sharing download links with others not only violates our terms of service but also compromises the security and integrity of our digital content. We strictly enforce this policy and reserve the right to revoke access to our materials if abnormal download patterns are detected.

Q: What should I do if I encounter difficulties with downloads?

A: If you experience any difficulties with downloading your patterns, we recommend trying the following steps:

  • After the first unsuccessful attempt, please try downloading the pattern using another device.
  • Ensure a stable internet connection and try again.
  • Clear your browser's cookies and cache, then attempt the download again. Our patterns are compatible with iOS Safari and Android Google Chrome browsers for optimal accessibility.

B: If you encounter issues such as exceeding the allocated number of downloads per purchase, our dedicated customer support team is here to assist you. Please reach out to us without hesitation, and provide details such as proof of purchase and screenshots of any encountered problems. This will help us promptly resolve the issue and ensure you have access to your purchased content.

Q: How are PDFs secured to prevent resharing?

A: To maintain the security and integrity of our digital content, all PDFs are stamped with order details upon download. This helps prevent unauthorized sharing or redistribution of the PDF files. Each PDF is uniquely stamped with order information, making it traceable back to the original purchaser. This security measure reinforces our commitment to protecting the rights of our customers and content creators.

Q: Can I request modifications to these terms?

A: By accessing and using our download services, you agree to adhere to the terms and conditions outlined in our policies. While we strive to provide transparent and fair terms, we reserve the right to modify or update these terms at any time without prior notice. Your continued use of our services constitutes acceptance of any changes made to these terms.

Q: How do I report any violations or concerns?

A: If you have any concerns regarding the usage of our download services or encounter any violations of our terms, we encourage you to report them to us promptly. Your feedback is invaluable in helping us maintain the integrity of our platform and ensure a positive experience for all users. Please don't hesitate to reach out to our customer support team with any concerns or queries you may have.

PDF Access & Viewing update FAQ 

Q: Why can’t I import the pattern into GoodNotes, Notability, or similar apps?
A: Our patterns are now set to view-only and locked to prevent unauthorized editing, printing and redistribution. Apps like GoodNotes, Notability, and Notes require editing permissions, which are restricted under this format so they will no longer be compatible.

Q: What apps can I use to view the pattern?
A: You can access your pattern using any standard PDF reader, including:
• Adobe Acrobat
• Preview (on Mac)
• Books app (iPhone/iPad)
• Any other non-editing PDF viewer

Q: Why did you make this change?
A: This update was implemented to safeguard the originality and integrity of our designs. Unfortunately, we encountered instances where our patterns were altered and redistributed without authorization. To prevent misuse and ensure our work remains protected, we’ve added this additional layer of security. We sincerely appreciate your understanding and continued support.

Q: Will this apply to all future patterns?
A: Yes, all of our patterns moving forward will follow this view-only format to maintain consistency and protect our creative work.

Terms of Use for Digital PDF Patterns/Recipes

By purchasing and downloading any of our digital PDF crochet patterns or recipes, you acknowledge and agree to the following terms:

  1. Downloadable Content:
    All products are digital PDFs intended for download only. These are not physical items and cannot be printed unless explicitly stated.

  2. PDF Locking:
    All PDFs are secured and locked to protect the intellectual property of the creator. You are granted access to view the content, but editing, copying, or printing are restricted.

  3. No Removal or Circumvention of Security:
    You agree not to remove, alter, or bypass any security features applied to the PDF. This includes any password protections, permissions settings, or locked features meant to preserve the integrity of the content.

  4. Compliance with Regulations:
    Any attempt to distribute, share, or resell the locked PDF, or remove any security features without permission, is prohibited. Such actions may result in immediate revocation of access to the purchased product and could lead to legal action as outlined by applicable copyright and intellectual property laws.

By downloading the content, you agree to these terms and acknowledge that all digital files are protected under copyright law.